Frequently Asked Questions
Everything you need to know about finding your dream dress.
How long does it take for my wedding gown to be delivered?
Standard production and shipping typically take 12 to 16 weeks. We recommend ordering your gown at least 6 months before your wedding date to allow for fittings and minor alterations.
Do you offer custom sizing or made-to-measure services?
Yes, Camellia Wedding Gown specializes in custom sizing. You can provide your specific measurements during checkout to ensure a more precise fit tailored to your unique body shape.
What is your return policy for bridal wear?
Due to the made-to-order nature of our gowns, we do not accept returns or exchanges. However, if there is a manufacturing defect, please contact us within 48 hours of delivery for a resolution.
Can I request modifications to an existing dress design?
Absolutely. We offer various customization options such as adding sleeves, changing neckline styles, or adjusting train lengths. Please contact our design team for a quote on specific modifications.
How do I ensure I am choosing the correct size?
We provide a comprehensive size chart on every product page. We strongly advise having a professional tailor take your measurements (bust, waist, and hips) before placing your order.
Are the colors of the dresses exactly as they appear online?
While we strive for accuracy, colors may vary slightly due to screen calibrations and lighting. We offer fabric swatches for purchase if you would like to see the color and material in person before ordering.